We want you to be fully satisfied with your purchase. If you're not happy, we offer a clear and fair refund process.
1. Returns Eligibility
You may request a return or refund under the following conditions:
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The item was damaged, defective, or incorrect upon delivery
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The request is made within 7 days of receiving the order
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The product is unused, in its original packaging, and in resellable condition
Items that are non-refundable include:
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Perishable goods
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Customized or personalized items
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Digital downloads
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Sale or clearance items (unless damaged)
2. How to Request a Refund
To request a return or refund, please contact us via our Contact Page with the following details:
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Order number
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Reason for return/refund
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Photos (if the item is damaged or incorrect)
Our customer support team will respond within 1–2 business days.
3. Refund Method
Approved refunds will be processed:
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Back to your original payment method (via Telr)
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Within 5–10 business days depending on your bank or card issuer
4. Exchanges
We may offer an exchange instead of a refund based on product availability and your preference.
5. Return Shipping
If the return is due to our error (wrong or defective item), we will cover the return shipping cost. For other cases, return shipping may be the customer’s responsibility.